Privacy policy
How we handle your information
This policy explains how Property Pathway Services collects, uses, and protects personal information when you use our website or ask us to connect you with property professionals.
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1. Who we are
Property Pathway Services is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we use it, and the choices available to you.
2. Information we collect
We may collect information you provide directly, including your name, email address, telephone number, property details, enquiry type, and any message you send us. We may also collect limited technical information such as your IP address, browser type, and pages visited when you use our website.
3. How we use your information
We use your information to respond to enquiries, arrange or support professional introductions, provide requested survey quote services, improve our website and services, and meet legal or regulatory obligations.
4. Sharing your information
Where you ask us to connect you with a relevant professional, we may share the information needed to handle your request with suitable chartered surveyors, mortgage advisors, property solicitors, removal companies, or other relevant professionals. We do not sell your personal information.
5. How long we keep information
We keep personal information only for as long as necessary for the purposes described in this policy, including responding to enquiries, managing introductions, resolving issues, and meeting legal obligations.
6. Your rights
You may have rights to access, correct, erase, restrict, or object to the use of your personal information. You may also have the right to request a copy of information we hold about you. To make a request, contact us using the details below.
7. Keeping information secure
We use appropriate organisational and technical measures to protect personal information. No online service can guarantee absolute security, but we work to keep your information protected against unauthorised access, loss, or misuse.
8. Third-party links
Our website may link to third-party websites or services. Those websites have their own privacy policies, and we are not responsible for their privacy practices.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact us
For privacy questions or to exercise your rights, email [email protected] or call +44 7915 815395.